Refund and Returns Policy - شركة جريس للكهربائيات والالكترونيات

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Summary

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we will not be able to offer a full refund or exchange the product.

To be eligible for a return, the product must be unused, in the same condition you received it, and in its original packaging.

Several types of items are exempt from returns. Perishable items, such as food, flowers, newspapers, and magazines, are not permitted. We also do not accept personal or healthcare products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchases to the manufacturer.

There are certain situations where only a partial refund will be granted:

A book with obvious signs of wear
A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item that is not in its original condition, or is damaged or missing parts for reasons not due to our fault.
Any item returned more than 30 days after delivery.
Refunds

After your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Delayed or Missing Refunds

If you still haven’t received your refund, first double-check your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Contact your bank. It often takes some time before your refund is posted.

If you’ve done all of these steps and you still haven’t received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items are eligible for refunds. Discounted items are non-refundable.

Exchanges

We only exchange defective or damaged items. If you would like to exchange them for the same item, email us at {email address} and send the item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver shipped the order to themselves for later delivery, we will send the refund to the gift giver, and they will acknowledge your return.

Return Shipments

To return your item, you must mail the item to: {physical address}.

You will be responsible for the return shipping costs. Shipping costs are non-refundable. In the event of a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged item to reach you may vary.

If you wish to return expensive items, you can use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of your returned item.

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